Frequently Asked Questions
Canapé Company
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Frequently Asked Questions

When do you close for Christmas 2023 and re-open in 2024 ?

Our final day of catering is Thursday 21 December. We re-open on Friday 19 January. You can order online! 

Are you open on the weekend?

We are definitely open Saturdays! For Sunday orders please contact us.

Do you charge a delivery fee? 

Yes we do. Within the CBD the cost for delivery & pick up is $15 + GST. Please enquire if you’re outside of the CBD.

How much notice do you require?

In an ideal world, we’d love as much notice as possible. However we are always flexible where we can be. Get in touch - you never know what we can do!

What time will you deliver my order?

We advise that you provide us with the time you would like your meal there for service; NOT, the time that your event begins. We like to deliver our morning tea and lunch orders at least ½ an hour prior to your scheduled service time. Cocktail functions we like to deliver close to 1 hour prior to service. 

What happens if there is a mistake with my order?

Please contact us in a timely manner so we can amend this mistake as soon as possible. If you are missing items - you must contact us on the day of the delivery and send photos.

How to order online

It's a piece of cake! Watch our tutorial here.

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Do you deliver hot food?

Generally, no we do not. Why? Because of production restraints and health & safety regulations. However, we provide heating instructions if required (we will always check with you first). In some situations, we are able to deliver and keep food warm in polybins.

Do you serve meals in boxes?

Yes, we can do anything in boxes or individually plated for an extra cost.

Do you supply beverages?

Absolutely. We have a full range of non-alcoholic beverages, including tea & coffee, available on our website. We also are able to provide alcoholic beverages upon enquiry. Please note, for licensing purposes a Duty Manager will be required. Our alcohol is “sale upon return” which means that anything unopened can be returned and will be taken off your final invoice. You must order non-alcoholic & low-alcoholic beverages when ordering alcohol. Of course, tap water is always free! 

Do you provide staff for events?

Yes definitely! Our team is amazing at what they do. The minimum number of hours for waitstaff is 4 hours, this includes their travel time.

Can you organize glassware and any other hireage we may need?

Yes we definitely can! We have a gorgeous range of glassware on our website. We also hire: table cloths, ice buckets & jugs. We have a strong relationship with Carlton’s Party Hire; so make sure you bring up anything else you may need - and we will be able to source it!

Do you have a minimum number you have to order?

No we do not. However if you’re ordering for less than 10 people for daily catering (morning/afternoon tea, lunch, breakfast) this will revert to a chef’s choice menu? Why - to help us reduce food wastage & keep cooking seasonally. For Canapes & Manapes, the minimum quantity is 12 people unless otherwise stated on the website.

What do you mean by the "Chef's Special" menu?

The wonderful team at canape will choose the menu for you! This is based on seasonal produce, and allows us to keep our food wastage to a minimum. They will develop a menu that is half vegetarian and half regular to help in our sustainability goals.

Do you cater for special diets?

Absolutely! We will cater for any of your dietary requirements. These are plated individually on a separate trolley in the kitchen to avoid cross contamination. There is an additional charge of $2.

Do you provide any styling services?

Absolutely! We have in house styling experts ready to dress up your event! Get in touch with your vision and we will make it happen. We are event planners as well as caterers and really do pride ourselves on making sure your event is perfect.

Are you fully licensed?

Yes, we are fully licensed. We work with an excellent alcohol supplier who can help arrange the perfect wine & beer list for your event.

How much notice do you require for cancellation?

This is dependent on the style of event we are catering for you. Sometimes, we have gone to specific bespoke suppliers for ingredients for larger events. In this case we may recuperate costs for these ordered/prepped foods.

When will you collect the dishes?

We aim to pick up our plates the next day but in some locations we tie pickup into other deliveries so it may take a few days.

Do you charge a cleaning fee?

We expect all dishes to be scraped of food and rinsed at the end of the event. This assists with the keeping our vans tidy and helps us comply with health and safety! If this has not been done, we will charge you a dishes cleaning fee. This can increase based on the size of the order.

Do you have any venues you would recommend?

Did you know that we have our own venue!? Talk about glamorous… take a trip upstairs to the Canapé Speakeasy where you can have the cocktail party of your dreams with up to 50 people - let’s get planning!

Depending on the style of event and capacity we also provide catering for the following venues:

  • New Zealand Portrait Gallery, Shed 11 
    This is one of the most stunning spaces in Wellington. Right on the waterfront, surrounded by beautiful art - what more could you want. 
    10-200 guests this is a remarkable space for a cocktail party, dinner, launch, concert,... the world's your oyster really!
  • The Boatshed
    Panoramic water views & beautiful arched ceilings. We have always loved catering weddings, work parties or charity events here. 
    10-300 guests (200 seated, 300 cocktail) what a special place to spend your evening.
  • Royal Society of New Zealand
    Just around the corner from us are some seriously stunning meeting spaces. Whether it's a small gathering or a huge conference, we can help the team help you out. 15-180, they've got the space for you!
  • Begonia House (Botanic Gardens)
    We've done many a wedding and birthday party here and it's always a massive crowd pleaser! Truly immerse yourself in the Botanical Gardens.
    90 seated to 120 standing this is the perfect spot!
  • The City Gallery
    Look, we just love it here! Towering high ceilings, dramatic entrance & wonderful art - what more could you want. The City Gallery has a manor of different rooms that you can look into hiring. 
  • City to Sea Museum
    These venues are a fabulous spot for a theme! Really emerge your guests into Wellington. There are so many different spaces to choose from - so have a look!|

These fabulous venues are also great to work with!

 

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